What We Collect and Why We Collect It
When you create an account, we collect your name, contact details and the mobile wallet number you register — whether that is bKash, Nagad or Rocket. This information is needed to process your deposits, verify withdrawals and send account notifications to your phone. We also collect
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device identifiers and session data when you browse our lobby on a mobile browser, which helps us maintain a consistent experience when you switch between your phone and another device. Payment transaction records are retained to resolve disputes and satisfy fraud-prevention requirements; these records are not
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shared with third parties except where required by applicable law or a legitimate regulatory process. We do not sell your personal data. Cookie data and browsing behaviour within our platform are used only to improve your session continuity — for example, remembering your preferred wallet method
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or the table you were on before your session timed out. If you contact our support team through live chat or email, the conversation log is stored against your account for a limited period so agents can follow up accurately. The scope and legal basis of
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this policy apply only where access to xk99 is permitted under local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.